About Mouse Tracks 2003, Mouse Tracks is a PC Inventory and Help Desk software package. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipmentfrom purchase through disposal. Mouse Tracks includes a comprehensive Help Desk module with integrated e-mail. This allows you to assign tasks and help desk tickets to your technicians. The Mouse Tracks Help Desk also has an optional IIS Web Interface Add-On where your end-users and technicians cansubmit/lookup existing requests as well as obtain self-help through a searchable knowledge base.
